Who we are
Inside eFLEXervices Phils. Inc.
Company Overview
Stable. Supportive. Success-driven. eFlexervices is a premier BPO company with a 24-year track record of excellence. We don't just fill seats; we invest in human potential. We are dedicated to finding the perfect fit for your skills and helping you optimize your career performance. If you're looking for a company that values exceptional quality and operates on a foundation of trust, you belong at eFlex.
Mission
Create Impact. Grow with Us. At eFLEXervices, we are changing the way businesses thrive by blending human skills with innovative solutions. Our mission is to make scaling simple for our partners while simultaneously creating meaningful career opportunities for global talent. We believe that professional growth shouldn't be rigid. We provide the flexible outsourcing framework that allows businesses to scale and gives our team the space to excel, innovate, and transform their professional lives.
Culture
A People-First Partnership We believe that those who desire their colleagues to succeed create the strongest teams. Our culture isn't built on stiff corporate-speak; it’s built on Authentic Connection. Whether we are solving a complex problem for a client or celebrating a team win, we remain upbeat, friendly, and full of personality. When you join the eFLEX, you’re stepping into a culture defined by: Adaptable Excellence: We embrace change and deliver outstanding results in a dynamic environment—we don’t just move with the business; we stay ahead of it. Ownership & Accountability: We build trust by taking real responsibility for our work. Here, you are empowered to own your role and contribute directly to our collective success. Constructive Integrity: We value open communication and honesty. We believe that being "real" with each other leads to better quality work and a stronger, more supportive community. Energy & Momentum: Our environment is forward-looking and inspiring. We are focused on your possibilities, progress, and potential. We aren't just looking for employees; we’re looking for Energetic Problem-Solvers who want to be part of a human, approachable, and future-focused team.
Open Positions
Roles open right now
18 positions available
Data Annotator (Hybrid - Baguio City)
What we are looking for: Are you ready to take your expertise to the next level? At eFlexervices, we're not just hiring Data Annotator – we're empowering your talent to deliver quality and performance. Join us in shaping the success and making an impact that truly matters. We are seeking a meticulous and dedicated Data Annotator to join our team. The ideal candidate will possess a strong attention to detail, a commitment to high-quality work, and the ability to quickly learn and apply new guidelines and procedures. What you’ll be doing: Review and annotate large volumes of data with high accuracy and attention to detail. Quickly learn and adhere to new guidelines and procedures for data annotation. Utilize data annotation tools and processes. Collaborate effectively with team members to ensure high-quality data annotations. Maintain a commitment to producing high-quality work in all tasks. Apply previous experience in data operations, research, annotation, and quality assurance (QA) to improve processes. Ensure that the database is up to date.
Accounts Payable Specialist
- Invoice Processing and Payment: - Review and process a high volume of invoices with accuracy, completeness, and adherence to company policies and procedures. - Code and enter invoices into the financial system, ensuring proper account allocation and cost center classification. - Timely reconciliation of department credit cards with related receipts with accuracy. - Address vendor inquiries, resolve payment-related issues, and manage vendor statements and reconciliations. - Assist in audit, month-end and year-end closing processes, including accruals, account reconciliations, and financial statement preparation. - Ensure timely processing of expense reimbursements by reviewing all expense reports submitted for verification with the travel and expense reimbursement policy. - Assist in 1099 submissions and other regulatory filings. - Assist AP Manager with ad hoc reporting and projects as required.
Senior Accountant
Hands-On Accounting Operations - Full-Cycle Execution: Execute the month-end, quarterly, and annual close processes, ensuring all sub-ledgers (AP/AR/Payroll) are accurately integrated into the General Ledger. - Journal Entries & Reconciliations: Prepare and record month-end journals—including payroll, banking, and various accruals—based on a review of supporting schedules. - Data & Reconciliations: Conduct balance sheet reconciliations, bank statement reconciliations, and coordinate schedules for fixed asset depreciation. - Financial Analysis: Perform deep analytical reviews of the monthly P&L and Balance Sheet, investigating variances and flagging areas not aligned with the plan. - Reporting: Produce and present financial analysis reports and commentaries for company departments to support KPI and budgetary controls. Functional Leadership & Strategy - Functional Ownership: Act as the primary financial lead and subject matter expert for the end-to-end GL lifecycle, driving overall ledger integrity. - Audit Ownership: Serve as the primary point of contact for external auditors, managing the PBC (Provided by Client) list and ensuring no material weaknesses in financial reporting. - Process Strategy: Evaluate existing workflows to transition manual data entry into automated, system-driven reporting, specifically leveraging Workday/Office Connect features. - Policy & Close Development: Participate in the ongoing development and establishment of accounting policies, standard operating procedures, and efficient close processes. - Cross-Functional Collaboration: Partner with the accounts payable, accounts receivable, and payroll teams to resolve variances, discrepancies, and enhance tech workflows.
Senior IT Specialist
Primary Non-Negotiable Responsibilities - Manage and optimize endpoint deployment and lifecycle management for our 90% Apple-based fleet using Kandji. - Implement, maintain, and optimize enterprise identity and access management solutions primarily across Okta, as well as Azure AD and Google Workspace. - IT Administration and End-User Support - Lead and provide technical support to employees across all locations via Slack, email, Jira tickets, and remote sessions (e.g., Zoom). - Oversee troubleshooting and resolution of issues on Mac and Windows computers, mobile devices, and other company technology. - Administer and enhance Jira Service Desk workflows to improve IT service delivery and user experience. - Develop and maintain automation workflows using Zapier and n8n to streamline repetitive tasks and integrate disparate systems. - Configure and monitor security tools, including CrowdStrike and Datadog, to maintain organizational security posture. - Document processes, procedures, and system configurations in Notion. - Collaborate with cross-functional teams via Slack and other communication platforms. - Participate in on-call rotation for critical infrastructure support. - Ensure compliance with security policies and industry best practices. - Monitor and manage automated processes for user account creation, access provisioning, password management, and employee offboarding to maintain data integrity and security. - Ensure departing employees are promptly and securely removed from all relevant systems through automated offboarding workflows. - Conduct quarterly audits of applications to verify accurate and consistent implementation of access controls. - Provide essential support for software installation, updates, configuration, and hardware setup, troubleshooting, and maintenance. - Schedule and coordinate shipment and retrieval of laptops during onboarding and offboarding, and manage device repairs, procurement, and destruction of obsolete equipment in collaboration with third-party vendors. - Continuously monitor system performance and proactively address potential issues to minimize downtime and maintain seamless operations. Team Management - Lead, supervise, and mentor a team of IT specialists, fostering a collaborative and supportive environment. - Delegate tasks and manage workload to ensure efficient department operations. - Oversee projects assigned to Junior IT Support staff, providing guidance and assistance as needed. - Conduct performance reviews, provide constructive feedback, and develop training programs to enhance team skills and knowledge. - Work closely with other teams and stakeholders to support and complete IT projects. - Send regular progress reports to both the client and eFlex, sharing updates from IT Support, IT Security, and Risk and Compliance teams. IT Security Tasks - Serve as a backup for monitoring and responding to phishing email reports, ensuring timely identification and mitigation of threats. - Collaborate with the IT Security Analyst to review existing CVEs and assist in developing effective remediation strategies. - Contribute to the evaluation and improvement of internal workflows, identifying opportunities to streamline and enhance security and operational processes.
Senior Software Engineer
Strategic Influence and Leadership - Exert significant influence over the company’s long-term goals and execution. - Collaborate with executive leadership and teams across the organization to define initiatives and the technical roadmap. - Ensure alignment of OKR-level goals across the organization. - Author technical vision artifacts with a long-term horizon (>1 year) and assist teams in translating this vision into actionable backlogs. - Plan improvements and features with a 6-month view, driving significant enhancements in customer satisfaction, ease of onboarding, and technical efficiency. Technical Development and Oversight - Drive and oversee the research, development, and design of engineering projects. - Solve technical problems of the highest scope, complexity, and ambiguity. - Work with Product and Engineering teams to build new internal/external features and enhance our existing product offering. - Ship extremely high-impact features and improvements with minimal guidance. Collaboration and Mentorship - Provide mentorship for engineers, fostering a culture of continuous learning and improvement. - Guide conversations to remove blockers and encourage collaboration. - Serve as a point of escalation for sub-department teams facing complex technical challenges. Continuous Improvement - Stay current with emerging technologies and industry trends to continually improve our systems and products. - Expose technology and organizational needs throughout the department to ensure continuous alignment and improvement.