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Who we are
The crew behind eFLEXervices Phils. Inc.
Company Overview
Stable. Supportive. Success-driven. eFlexervices is a premier BPO company with a 24-year track record of excellence. We don't just fill seats; we invest in human potential. We are dedicated to finding the perfect fit for your skills and helping you optimize your career performance. If you're looking for a company that values exceptional quality and operates on a foundation of trust, you belong at eFlex.
Mission
Create Impact. Grow with Us. At eFLEXervices, we are changing the way businesses thrive by blending human skills with innovative solutions. Our mission is to make scaling simple for our partners while simultaneously creating meaningful career opportunities for global talent. We believe that professional growth shouldn't be rigid. We provide the flexible outsourcing framework that allows businesses to scale and gives our team the space to excel, innovate, and transform their professional lives.
Culture
A People-First Partnership We believe that those who desire their colleagues to succeed create the strongest teams. Our culture isn't built on stiff corporate-speak; it’s built on Authentic Connection. Whether we are solving a complex problem for a client or celebrating a team win, we remain upbeat, friendly, and full of personality. When you join the eFLEX, you’re stepping into a culture defined by: Adaptable Excellence: We embrace change and deliver outstanding results in a dynamic environment—we don’t just move with the business; we stay ahead of it. Ownership & Accountability: We build trust by taking real responsibility for our work. Here, you are empowered to own your role and contribute directly to our collective success. Constructive Integrity: We value open communication and honesty. We believe that being "real" with each other leads to better quality work and a stronger, more supportive community. Energy & Momentum: Our environment is forward-looking and inspiring. We are focused on your possibilities, progress, and potential. We aren't just looking for employees; we’re looking for Energetic Problem-Solvers who want to be part of a human, approachable, and future-focused team.
What You'll Do
What the role involves
Primary Non-Negotiable Responsibilities - Manage and optimize endpoint deployment and lifecycle management for our 90% Apple-based fleet using Kandji. - Implement, maintain, and optimize enterprise identity and access management solutions primarily across Okta, as well as Azure AD and Google Workspace. - IT Administration and End-User Support - Lead and provide technical support to employees across all locations via Slack, email, Jira tickets, and remote sessions (e.g., Zoom). - Oversee troubleshooting and resolution of issues on Mac and Windows computers, mobile devices, and other company technology. - Administer and enhance Jira Service Desk workflows to improve IT service delivery and user experience. - Develop and maintain automation workflows using Zapier and n8n to streamline repetitive tasks and integrate disparate systems. - Configure and monitor security tools, including CrowdStrike and Datadog, to maintain organizational security posture. - Document processes, procedures, and system configurations in Notion. - Collaborate with cross-functional teams via Slack and other communication platforms. - Participate in on-call rotation for critical infrastructure support. - Ensure compliance with security policies and industry best practices. - Monitor and manage automated processes for user account creation, access provisioning, password management, and employee offboarding to maintain data integrity and security. - Ensure departing employees are promptly and securely removed from all relevant systems through automated offboarding workflows. - Conduct quarterly audits of applications to verify accurate and consistent implementation of access controls. - Provide essential support for software installation, updates, configuration, and hardware setup, troubleshooting, and maintenance. - Schedule and coordinate shipment and retrieval of laptops during onboarding and offboarding, and manage device repairs, procurement, and destruction of obsolete equipment in collaboration with third-party vendors. - Continuously monitor system performance and proactively address potential issues to minimize downtime and maintain seamless operations. Team Management - Lead, supervise, and mentor a team of IT specialists, fostering a collaborative and supportive environment. - Delegate tasks and manage workload to ensure efficient department operations. - Oversee projects assigned to Junior IT Support staff, providing guidance and assistance as needed. - Conduct performance reviews, provide constructive feedback, and develop training programs to enhance team skills and knowledge. - Work closely with other teams and stakeholders to support and complete IT projects. - Send regular progress reports to both the client and eFlex, sharing updates from IT Support, IT Security, and Risk and Compliance teams. IT Security Tasks - Serve as a backup for monitoring and responding to phishing email reports, ensuring timely identification and mitigation of threats. - Collaborate with the IT Security Analyst to review existing CVEs and assist in developing effective remediation strategies. - Contribute to the evaluation and improvement of internal workflows, identifying opportunities to streamline and enhance security and operational processes.
What We're Looking For
You might be a fit if…
Mandatory Core Tooling Experience - Endpoint Management (3+ years): Kandji MDM for macOS device management, alongside Apple hardware support and deployment (macOS, iOS) and Windows hardware support and deployment. - Identity & Access Management (3+ years): Okta identity and access management platform, 1Password enterprise password management, Azure Active Directory/Entra ID, and Microsoft Azure cloud services and administration. Leadership & General Technical Background - 1–2 years supervising IT professionals. - TSM & Automation (3+ years): Jira and Jira Service Desk administration and workflow design; Zapier automation and integration development. - Collaboration & Productivity Tools (3+ years): Slack workspace administration and integration management; Notion workspace administration and knowledge management; Google Workspace administration, security controls, and collaboration tools; Office 365/Microsoft 365 administration. - AI & Emerging Technologies (2+ years): Claude AI implementation and integration; Google Gemini AI tools and integration. - Technical Skills: Strong expertise in macOS and Windows operating systems; Experience managing Microsoft Azure cloud services; Solid understanding of networking fundamentals (VPN, connectivity, authentication); Experience with enterprise security tools (CrowdStrike, Datadog); Strong documentation and knowledge management discipline. Soft Skills - Excellent analytical and problem-solving skills. - Strong communication and stakeholder management abilities. - Ability to thrive in a fast-paced, high-growth environment. - Continuous learner mindset with focus on innovation.
Benefits & Perks
What you get
- Living Our Values: We don't just talk the talk; we walk the walk. From learning and personal growth to caring deeply about our team and clients, our values are the compass guiding our vibrant workplace. - Competitive Compensation: Your hard work deserves recognition. Enjoy a competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements. - Flexible Work Options: Work your way! If you're outside Baguio City, embrace a permanent work-from-home setup. For those within Baguio, our hybrid work model offers the best of both worlds. - Wellness Matters: Recharge and refresh! Our flexible vacation and sick leave policies empower you to prioritize your well-being, ensuring a healthy work-life balance. - Pathways to Success: Your journey with us is brimming with growth opportunities. We're dedicated to nurturing your career and supporting your rise through the ranks.