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Senior Software Engineer
Who we are
The crew behind eFLEXervices Phils. Inc.
Company Overview
Stable. Supportive. Success-driven. eFlexervices is a premier BPO company with a 24-year track record of excellence. We don't just fill seats; we invest in human potential. We are dedicated to finding the perfect fit for your skills and helping you optimize your career performance. If you're looking for a company that values exceptional quality and operates on a foundation of trust, you belong at eFlex.
Mission
Create Impact. Grow with Us. At eFLEXervices, we are changing the way businesses thrive by blending human skills with innovative solutions. Our mission is to make scaling simple for our partners while simultaneously creating meaningful career opportunities for global talent. We believe that professional growth shouldn't be rigid. We provide the flexible outsourcing framework that allows businesses to scale and gives our team the space to excel, innovate, and transform their professional lives.
Culture
A People-First Partnership We believe that those who desire their colleagues to succeed create the strongest teams. Our culture isn't built on stiff corporate-speak; it’s built on Authentic Connection. Whether we are solving a complex problem for a client or celebrating a team win, we remain upbeat, friendly, and full of personality. When you join the eFLEX, you’re stepping into a culture defined by: Adaptable Excellence: We embrace change and deliver outstanding results in a dynamic environment—we don’t just move with the business; we stay ahead of it. Ownership & Accountability: We build trust by taking real responsibility for our work. Here, you are empowered to own your role and contribute directly to our collective success. Constructive Integrity: We value open communication and honesty. We believe that being "real" with each other leads to better quality work and a stronger, more supportive community. Energy & Momentum: Our environment is forward-looking and inspiring. We are focused on your possibilities, progress, and potential. We aren't just looking for employees; we’re looking for Energetic Problem-Solvers who want to be part of a human, approachable, and future-focused team.
What You'll Do
What the role involves
Strategic Influence and Leadership - Exert significant influence over the company’s long-term goals and execution. - Collaborate with executive leadership and teams across the organization to define initiatives and the technical roadmap. - Ensure alignment of OKR-level goals across the organization. - Author technical vision artifacts with a long-term horizon (>1 year) and assist teams in translating this vision into actionable backlogs. - Plan improvements and features with a 6-month view, driving significant enhancements in customer satisfaction, ease of onboarding, and technical efficiency. Technical Development and Oversight - Drive and oversee the research, development, and design of engineering projects. - Solve technical problems of the highest scope, complexity, and ambiguity. - Work with Product and Engineering teams to build new internal/external features and enhance our existing product offering. - Ship extremely high-impact features and improvements with minimal guidance. Collaboration and Mentorship - Provide mentorship for engineers, fostering a culture of continuous learning and improvement. - Guide conversations to remove blockers and encourage collaboration. - Serve as a point of escalation for sub-department teams facing complex technical challenges. Continuous Improvement - Stay current with emerging technologies and industry trends to continually improve our systems and products. - Expose technology and organizational needs throughout the department to ensure continuous alignment and improvement.
What We're Looking For
You might be a fit if…
Experience: 10+ years of software engineering experience, with a strong background in building and scaling multi-tenant SaaS platforms. Technical Skills: Proficiency in modern programming languages such as Typescript (preferred), Python, Javascript. Experience with cloud platforms (e.g., AWS, Cloudflare), infrastructure as code (e.g., Pulumi), and data storage solutions (e.g., Postgres, Snowflake). Architectural Expertise: Demonstrated ability to design and implement scalable, distributed systems. Business Intelligence and SQL: Proficiency in business intelligence tools and SQL, with the ability to analyze data, build data-driven products, and substantiate ideas with quantitative evidence. Site Speed Optimization: Demonstrated experience in optimizing website performance and speed, with a deep understanding of web performance best practices, tools (e.g., Lighthouse, WebPageTest), and techniques for reducing load times and improving user experience. Browser Optimization Techniques: Strong understanding of browser optimization techniques, including the use of web workers, lazy loading, code splitting, and other strategies to improve front-end performance. Tools and Technologies: Familiarity with content delivery networks (e.g., Cloudflare), DNS, message queues (e.g., SQS, Kinesis), and CI/CD pipelines. E-commerce Platforms: Experience with e-commerce platforms such as Shopify and Salesforce Commerce Cloud is a plus. Soft Skills: Strong problem-solving skills, excellent communication and organization, and a collaborative mindset. Methodologies: Experience with Agile and Scrum methodologies.
Benefits & Perks
What you get
Living Our Values: We don't just talk the talk; we walk the walk. From learning and personal growth to caring deeply about our team and clients, our values are the compass guiding our vibrant workplace. Competitive Compensation: Your hard work deserves recognition. Enjoy a competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements. Flexible Work Options: Work your way! If you're outside Baguio City, embrace a permanent work-from-home setup. For those within Baguio, our hybrid work model offers the best of both worlds. Wellness Matters: Recharge and refresh! Our flexible vacation and sick leaves empower you to prioritize your well-being, ensuring a healthy work-life balance. Pathways to Success: Your journey with us is brimming with growth opportunities. We're dedicated to nurturing your career and supporting your rise through the ranks.