Telus Digital Philippines
Who we are
Inside Telus Digital Philippines
Company Overview
TELUS International Philippines is a BPO company that provides customer experience and digital IT services. They offer customer support, technical help, back-office work, content moderation, AI data services, and trust & safety solutions. The company also supports work-from-home setups, training, recruitment, and onsite operations.
Mission
TELUS International aims to be the partner of choice for global and disruptive brands by delivering exceptional digital customer experiences. They focus on innovation, empathy, and technology to transform how customers engage with companies. Their mission also emphasizes growing employees through inclusive culture, enabling people to build long terms careers and thrive.
Culture
TELUS International Philippines is known for its strong people-first culture that prioritizes employee well-being and support for families. The company promotes inclusivity and diversity through various programs, creating a workplace where everyone feels a sense of belonging. Employees enjoy a fun and engaging environment with events, creative office spaces, and clubs that encourage both work and personal passions. Learning and growth are also highly valued, with training and opportunities to pursue interests beyond daily tasks. In addition, the company is active in community service through initiatives like TELUS Days of Giving, all while being consistently recognized as one of the best employers in the country.
Open Positions
Roles open right now
4 positions available
Customer Service Representative
Customer Support Representative Job Summary: We are looking for a customer-focused and reliable Customer Support Representative to assist customers with their questions, concerns, and service needs. The role involves providing accurate information, resolving issues, and ensuring a positive customer experience through professional and timely assistance. Key Responsibilities: * Handle customer inquiries through phone, email, chat, or other communication channels. * Provide accurate information about products, services, accounts, and processes. * Resolve customer concerns and complaints in a professional and timely manner. * Assist with account updates, billing concerns, orders, requests, and service-related issues. * Document customer interactions and update account information accurately. * Follow company policies, procedures, and quality standards. * Escalate complex or unresolved concerns to the appropriate team. * Meet established productivity, quality, attendance, and customer satisfaction goals. * Maintain a professional and customer-focused approach in every interaction.
Technical Support Representative
Technical Support is responsible for assisting customers with troubleshooting hardware, software, and network issues. They diagnose problems, provide step-by-step solutions, ensure timely resolution, and deliver excellent customer service while maintaining technical accuracy and efficiency.
Technical Support Representative
Technical Support in a telco company helps customers resolve issues with internet, mobile, TV, and other communication services. The role involves troubleshooting problems, guiding customers through solutions, and ensuring services run smoothly. It requires strong technical knowledge, clear communication, and patience to assist users of all levels. Technical support specialists also document issues and escalate complex cases when needed. Their main goal is to deliver fast, reliable help that improves customer satisfaction and trust in the company. Salary for this role is 24,000-29,000 PHP/month
Customer Service Representative
A customer service role focuses on assisting customers by addressing their inquiries, resolving concerns, and providing accurate information about products or services. It requires strong communication and problem-solving skills to ensure a positive customer experience. Employees in this role often handle calls, chats, or emails while maintaining professionalism and empathy. The goal is to build trust, promote satisfaction, and strengthen customer loyalty with every interaction. Salary for this role is up to 29,000 PHP/month