Technical Support Representative

Telus Digital Philippines

O5F Market Market Mall BGC Fort Binifacio Taguig

Full Time

Who we are

Essential information about our company, mission, and culture

Company Overview

TELUS International Philippines is a BPO company that provides customer experience and digital IT services. They offer customer support, technical help, back-office work, content moderation, AI data services, and trust & safety solutions. The company also supports work-from-home setups, training, recruitment, and onsite operations.

Mission

TELUS International aims to be the partner of choice for global and disruptive brands by delivering exceptional digital customer experiences. They focus on innovation, empathy, and technology to transform how customers engage with companies. Their mission also emphasizes growing employees through inclusive culture, enabling people to build long terms careers and thrive.

Culture

TELUS International Philippines is known for its strong people-first culture that prioritizes employee well-being and support for families. The company promotes inclusivity and diversity through various programs, creating a workplace where everyone feels a sense of belonging. Employees enjoy a fun and engaging environment with events, creative office spaces, and clubs that encourage both work and personal passions. Learning and growth are also highly valued, with training and opportunities to pursue interests beyond daily tasks. In addition, the company is active in community service through initiatives like TELUS Days of Giving, all while being consistently recognized as one of the best employers in the country.

What You'll Do

Technical Support in a telco company helps customers resolve issues with internet, mobile, TV, and other communication services. The role involves troubleshooting problems, guiding customers through solutions, and ensuring services run smoothly. It requires strong technical knowledge, clear communication, and patience to assist users of all levels. Technical support specialists also document issues and escalate complex cases when needed. Their main goal is to deliver fast, reliable help that improves customer satisfaction and trust in the company. Salary for this role is 24,000-29,000 PHP/month