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Customer Service Representative
Who we are
The crew behind Telus Digital Philippines
Company Overview
TELUS International Philippines is a BPO company that provides customer experience and digital IT services. They offer customer support, technical help, back-office work, content moderation, AI data services, and trust & safety solutions. The company also supports work-from-home setups, training, recruitment, and onsite operations.
Mission
TELUS International aims to be the partner of choice for global and disruptive brands by delivering exceptional digital customer experiences. They focus on innovation, empathy, and technology to transform how customers engage with companies. Their mission also emphasizes growing employees through inclusive culture, enabling people to build long terms careers and thrive.
Culture
TELUS Digital Philippines is known for its strong people-first culture that prioritizes employee well-being and support for families. The company promotes inclusivity and diversity through various programs, creating a workplace where everyone feels a sense of belonging. Employees enjoy a fun and engaging environment with events, creative office spaces, and clubs that encourage both work and personal passions. Learning and growth are also highly valued, with training and opportunities to pursue interests beyond daily tasks. In addition, the company is active in community service through initiatives like TELUS Days of Giving, all while being consistently recognized as one of the best employers in the country.
What You'll Do
What the role involves
A customer service role focuses on assisting customers by addressing their inquiries, resolving concerns, and providing accurate information about products or services. It requires strong communication and problem-solving skills to ensure a positive customer experience. Employees in this role often handle calls, chats, or emails while maintaining professionalism and empathy. The goal is to build trust, promote satisfaction, and strengthen customer loyalty with every interaction. Salary for this role is up to 29,000 PHP/month