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Who we are
The crew behind Telus Digital Philippines
Company Overview
TELUS International Philippines is a BPO company that provides customer experience and digital IT services. They offer customer support, technical help, back-office work, content moderation, AI data services, and trust & safety solutions. The company also supports work-from-home setups, training, recruitment, and onsite operations.
Mission
TELUS International aims to be the partner of choice for global and disruptive brands by delivering exceptional digital customer experiences. They focus on innovation, empathy, and technology to transform how customers engage with companies. Their mission also emphasizes growing employees through inclusive culture, enabling people to build long terms careers and thrive.
Culture
TELUS International Philippines is known for its strong people-first culture that prioritizes employee well-being and support for families. The company promotes inclusivity and diversity through various programs, creating a workplace where everyone feels a sense of belonging. Employees enjoy a fun and engaging environment with events, creative office spaces, and clubs that encourage both work and personal passions. Learning and growth are also highly valued, with training and opportunities to pursue interests beyond daily tasks. In addition, the company is active in community service through initiatives like TELUS Days of Giving, all while being consistently recognized as one of the best employers in the country.
What You'll Do
What the role involves
Technical Support is responsible for assisting customers with troubleshooting hardware, software, and network issues. They diagnose problems, provide step-by-step solutions, ensure timely resolution, and deliver excellent customer service while maintaining technical accuracy and efficiency.
What We're Looking For
You might be a fit if…
Minimum Qualifications: • At least 6 months of experience in Customer Service or Technical Support • Good command of the English language (both written and verbal) • Must be willing to work onsite • Must be willing to work on a graveyard shift