Who we are
The crew behind Telus Digital Philippines
Company Overview
TELUS International Philippines is a BPO company that provides customer experience and digital IT services. They offer customer support, technical help, back-office work, content moderation, AI data services, and trust & safety solutions. The company also supports work-from-home setups, training, recruitment, and onsite operations.
Mission
TELUS International aims to be the partner of choice for global and disruptive brands by delivering exceptional digital customer experiences. They focus on innovation, empathy, and technology to transform how customers engage with companies. Their mission also emphasizes growing employees through inclusive culture, enabling people to build long terms careers and thrive.
Culture
TELUS International Philippines is known for its strong people-first culture that prioritizes employee well-being and support for families. The company promotes inclusivity and diversity through various programs, creating a workplace where everyone feels a sense of belonging. Employees enjoy a fun and engaging environment with events, creative office spaces, and clubs that encourage both work and personal passions. Learning and growth are also highly valued, with training and opportunities to pursue interests beyond daily tasks. In addition, the company is active in community service through initiatives like TELUS Days of Giving, all while being consistently recognized as one of the best employers in the country.
What You'll Do
What the role involves
Customer Support Representative Job Summary: We are looking for a customer-focused and reliable Customer Support Representative to assist customers with their questions, concerns, and service needs. The role involves providing accurate information, resolving issues, and ensuring a positive customer experience through professional and timely assistance. Key Responsibilities: * Handle customer inquiries through phone, email, chat, or other communication channels. * Provide accurate information about products, services, accounts, and processes. * Resolve customer concerns and complaints in a professional and timely manner. * Assist with account updates, billing concerns, orders, requests, and service-related issues. * Document customer interactions and update account information accurately. * Follow company policies, procedures, and quality standards. * Escalate complex or unresolved concerns to the appropriate team. * Meet established productivity, quality, attendance, and customer satisfaction goals. * Maintain a professional and customer-focused approach in every interaction.
What We're Looking For
You might be a fit if…
Qualifications * At least 6 months of BPO/call center experience handling an international account. * Excellent verbal and written communication skills. * Strong customer service and problem-solving skills. * Comfortable using computers and navigating multiple systems. * Willing to work onsite at any of our sites in Taguig, Quezon City, or Makati. * Willing to work on shifting schedules, including weekends and holidays when required. * Must be reliable, customer-focused, and able to work effectively in a fast-paced environment.
Benefits & Perks
What you get
Why Join TELUS Digital? 💜 HMO Day 1 + 1 Free Dependent 📱 ₱600 Monthly Load 🏋️ Gym + Shower 🎮 Game Rooms 🌴 21 Paid Leaves 💰 Retirement Plan 🎓 TELUS International University 💊 Online Pharmacy 😊 Happy Here Events ⚡ Power ID 🚌 Shuttle Service 🍰 TELUS Treats 👕 Clothing/Laundry Allowance 🩺 Onsite Clinic & Doctor 📈 Regularization + Annual Increase