Who we are
Essential information about our company, mission, and culture
Company Overview
Qanova Holdings Sdn Bhd is the holding company for the Qanova Group, a dynamic Malaysian hospitality leader founded by Jack Eng, specializing in hotel management, F&B, and expanding into health/investment, managing numerous hotels (like Jazz Hotel, Tien Hotel) across Penang and Malaysia, known for redefining guest experiences with unique properties and integrated services, aiming for continuous excellence and growth in Malaysia's tourism sector.
Open Positions
4 positions available
Revenue Assistant
JOB RESPONSIBILITY • Oversee revenue management and distribution strategy of the hotels on the area and manage day to day yield operations. • Daily pick-up analysis, strategy adjustments and reporting. • Perform competitive benchmark studies and follow market trends. • Create and maintain a 13-month rolling demand calendar. • Create and develop pricing strategies in conjunction with the individuality of each hotel. • Provide weekly dynamic forecast of expected results, variances, and budget comparisons. • Manage and oversee strategy for all 3rd party distribution. • Responsible for assessing, analysing and pricing group business strategies. • Analyze overall monthly hotel performance and provide summary report with recommendations to improve long-term strategies. • Ensure all related systems are configured correctly, validated, and working to full capacity. • Oversee and audit the standards and operations of the reservations department. • Ensure web site booking process is maintained up-to-date and functional. • Work in liaison with hotel sales and reservations departments as a team. • Conduct quarterly property performance review and develop strategic and tactical action. • Reduce the cost of distribution by finding new less expensive means of delivering business. • Prepare outline for and support the annual revenue budget process. • Advice and coach the client in other operational areas. • Visit the hotels to get first-hand knowledge of all revenue management issues and other key areas. • Any other reasonable requests made by management.
Revenue Assistant
JOB RESPONSIBILITY • Oversee revenue management and distribution strategy of the hotels on the area and manage day to day yield operations. • Daily pick-up analysis, strategy adjustments and reporting. • Perform competitive benchmark studies and follow market trends. • Create and maintain a 13-month rolling demand calendar. • Create and develop pricing strategies in conjunction with the individuality of each hotel. • Provide weekly dynamic forecast of expected results, variances, and budget comparisons. • Manage and oversee strategy for all 3rd party distribution. • Responsible for assessing, analysing and pricing group business strategies. • Analyze overall monthly hotel performance and provide summary report with recommendations to improve long-term strategies. • Ensure all related systems are configured correctly, validated, and working to full capacity. • Oversee and audit the standards and operations of the reservations department. • Ensure web site booking process is maintained up-to-date and functional. • Work in liaison with hotel sales and reservations departments as a team. • Conduct quarterly property performance review and develop strategic and tactical action. • Reduce the cost of distribution by finding new less expensive means of delivering business. • Prepare outline for and support the annual revenue budget process. • Advice and coach the client in other operational areas. • Visit the hotels to get first-hand knowledge of all revenue management issues and other key areas. • Any other reasonable requests made by management.
Hotel Operation Manager
JOB RESPONSIBILITY • Conduct regular operations team meeting • Ensure SOP implementation in all departments and check the same during routine operational checks. • Randomly inspecting the stores to check the stock in hand (quality, par stock levels, expiry etc) with the Housekeeping. • Inspecting all departments with their respective AMs/HEs for cleanliness, ambience, service readiness, staff grooming & hospitality culture. • Monitor the co-ordination between all departments for smooth & efficient operations. • Assessing and reviewing customer satisfaction and service recovery process. • Meet all operations supervisors or front office seniors to review & train the staff to upkeep the human capital. • Identifying staff learning needs and assisting with development. • Providing timely and constructive feedback to all direct reports as and when required either formally or informally. • Monitor and maintain operation & overhead cost to maintain maximum revenue to the organization. • Be available 24 hours a day to resolve any urgent problems or emergencies. • Analyze reservations entered on a daily basis to check rates sold and quality of reservations. • Any other reasonable requests made by management.
Hotel Operation Manager
JOB RESPONSIBILITY • Conduct regular operations team meeting • Ensure SOP implementation in all departments and check the same during routine operational checks. • Randomly inspecting the stores to check the stock in hand (quality, par stock levels, expiry etc) with the Housekeeping. • Inspecting all departments with their respective AMs/HEs for cleanliness, ambience, service readiness, staff grooming & hospitality culture. • Monitor the co-ordination between all departments for smooth & efficient operations. • Assessing and reviewing customer satisfaction and service recovery process. • Meet all operations supervisors or front office seniors to review & train the staff to upkeep the human capital. • Identifying staff learning needs and assisting with development. • Providing timely and constructive feedback to all direct reports as and when required either formally or informally. • Monitor and maintain operation & overhead cost to maintain maximum revenue to the organization. • Be available 24 hours a day to resolve any urgent problems or emergencies. • Analyze reservations entered on a daily basis to check rates sold and quality of reservations. • Any other reasonable requests made by management.
Hotel Assistant Manager
JOB RESPONSIBILITY • Greet guests warmly and ensure a smooth check-in and check-out experience. • Address and resolve guest complaints, inquiries, and special requests promptly and professionally. • Monitor guest satisfaction and implement proactive measures to enhance service quality. • Ensure VIP and repeat guests receive personalized attention and care. • Schedule staff shifts and ensure adequate coverage for all hotel operations • Conduct regular inspections of guest rooms, public areas, and back-of-house spaces for cleanliness, safety, and functionality. • Coordinate with maintenance to follow up on reported defects and ensure timely resolution, updating the maintenance log regularly. • Prepare and manage budget revenue forecasts in alignment with the hotel’s financial objectives. • Monitor and verify financial transactions, including daily revenue summaries and cash handling. • Compile monthly reports covering key performance metrics, operational challenges, and guest feedback. • Support the Operation Manager in preparing project plans and executing special initiatives. • Assign tasks and responsibilities to staff, ensuring optimal coverage and efficiency during shifts. • Conduct staff counseling sessions and performance appraisals, providing constructive feedback and guidance. • Conduct regular safety checks of the property and respond promptly to emergencies, such as medical incidents or fire alarms. • Maintain accurate records of incidents or security breaches and report them to management. • Take charge of any emergency situations while on duty.
Hotel Assistant Manager
JOB RESPONSIBILITY • Greet guests warmly and ensure a smooth check-in and check-out experience. • Address and resolve guest complaints, inquiries, and special requests promptly and professionally. • Monitor guest satisfaction and implement proactive measures to enhance service quality. • Ensure VIP and repeat guests receive personalized attention and care. • Schedule staff shifts and ensure adequate coverage for all hotel operations • Conduct regular inspections of guest rooms, public areas, and back-of-house spaces for cleanliness, safety, and functionality. • Coordinate with maintenance to follow up on reported defects and ensure timely resolution, updating the maintenance log regularly. • Prepare and manage budget revenue forecasts in alignment with the hotel’s financial objectives. • Monitor and verify financial transactions, including daily revenue summaries and cash handling. • Compile monthly reports covering key performance metrics, operational challenges, and guest feedback. • Support the Operation Manager in preparing project plans and executing special initiatives. • Assign tasks and responsibilities to staff, ensuring optimal coverage and efficiency during shifts. • Conduct staff counseling sessions and performance appraisals, providing constructive feedback and guidance. • Conduct regular safety checks of the property and respond promptly to emergencies, such as medical incidents or fire alarms. • Maintain accurate records of incidents or security breaches and report them to management. • Take charge of any emergency situations while on duty.
Front Office Assistant
- Welcome guests warmly and assist with check-in and check-out procedures. - Handle guest inquiries, complaints, and requests promptly and professionally. - Provide information about hotel facilities, services, and local attractions. - Manage room reservations, cancellations, and modifications. - Maintain accurate records of guest information and billing. - Coordinate with housekeeping and other departments to ensure smooth operations. - Answer phone calls and emails courteously and efficiently. - Process payments, issue receipts, and manage cash/credit transactions. - Ensure the front desk area is tidy, organized, and presentable. - Assist in training new front office staff when required. - Report any maintenance or safety issues to the relevant department.
Front Office Assistant
- Welcome guests warmly and assist with check-in and check-out procedures. - Handle guest inquiries, complaints, and requests promptly and professionally. - Provide information about hotel facilities, services, and local attractions. - Manage room reservations, cancellations, and modifications. - Maintain accurate records of guest information and billing. - Coordinate with housekeeping and other departments to ensure smooth operations. - Answer phone calls and emails courteously and efficiently. - Process payments, issue receipts, and manage cash/credit transactions. - Ensure the front desk area is tidy, organized, and presentable. - Assist in training new front office staff when required. - Report any maintenance or safety issues to the relevant department.