Hotel Assistant Manager
Who we are
Essential information about our company, mission, and culture
Company Overview
Qanova Holdings Sdn Bhd is the holding company for the Qanova Group, a dynamic Malaysian hospitality leader founded by Jack Eng, specializing in hotel management, F&B, and expanding into health/investment, managing numerous hotels (like Jazz Hotel, Tien Hotel) across Penang and Malaysia, known for redefining guest experiences with unique properties and integrated services, aiming for continuous excellence and growth in Malaysia's tourism sector.
Mission
Our mission is to elevate hotel operations and guest experiences through innovative management and refined facility redesign.
Culture
- We create memorable guest experiences that go beyond accommodation, turning stays into lasting impressions. - We support the local community and tourism industry, contributing to Penang’s reputation as a world-class destination.
What You'll Do
JOB RESPONSIBILITY • Greet guests warmly and ensure a smooth check-in and check-out experience. • Address and resolve guest complaints, inquiries, and special requests promptly and professionally. • Monitor guest satisfaction and implement proactive measures to enhance service quality. • Ensure VIP and repeat guests receive personalized attention and care. • Schedule staff shifts and ensure adequate coverage for all hotel operations • Conduct regular inspections of guest rooms, public areas, and back-of-house spaces for cleanliness, safety, and functionality. • Coordinate with maintenance to follow up on reported defects and ensure timely resolution, updating the maintenance log regularly. • Prepare and manage budget revenue forecasts in alignment with the hotel’s financial objectives. • Monitor and verify financial transactions, including daily revenue summaries and cash handling. • Compile monthly reports covering key performance metrics, operational challenges, and guest feedback. • Support the Operation Manager in preparing project plans and executing special initiatives. • Assign tasks and responsibilities to staff, ensuring optimal coverage and efficiency during shifts. • Conduct staff counseling sessions and performance appraisals, providing constructive feedback and guidance. • Conduct regular safety checks of the property and respond promptly to emergencies, such as medical incidents or fire alarms. • Maintain accurate records of incidents or security breaches and report them to management. • Take charge of any emergency situations while on duty.
What We're Looking For
- Proficiency in English is required for guest and client communication. - Additional proficiency in Malay and Chinese will be considered an advantage. - At least have 3 years of experience in related fields.
Benefits & Perks
EPF, SOCSO, EIS, Medical
Company Information
Interview invitation from QANOVA HOLDING SDN BHD
If you're interested in this position, would you like to talk with our team members?