Front Office Assistant
Who we are
Essential information about our company, mission, and culture
Company Overview
Qanova Holdings Sdn Bhd is the holding company for the Qanova Group, a dynamic Malaysian hospitality leader founded by Jack Eng, specializing in hotel management, F&B, and expanding into health/investment, managing numerous hotels (like Jazz Hotel, Tien Hotel) across Penang and Malaysia, known for redefining guest experiences with unique properties and integrated services, aiming for continuous excellence and growth in Malaysia's tourism sector.
Mission
Our mission is to elevate hotel operations and guest experiences through innovative management and refined facility redesign.
Culture
- We create memorable guest experiences that go beyond accommodation, turning stays into lasting impressions. - We support the local community and tourism industry, contributing to Penang’s reputation as a world-class destination.
What You'll Do
- Welcome guests warmly and assist with check-in and check-out procedures. - Handle guest inquiries, complaints, and requests promptly and professionally. - Provide information about hotel facilities, services, and local attractions. - Manage room reservations, cancellations, and modifications. - Maintain accurate records of guest information and billing. - Coordinate with housekeeping and other departments to ensure smooth operations. - Answer phone calls and emails courteously and efficiently. - Process payments, issue receipts, and manage cash/credit transactions. - Ensure the front desk area is tidy, organized, and presentable. - Assist in training new front office staff when required. - Report any maintenance or safety issues to the relevant department.
What We're Looking For
- Proficiency in English is required for guest and client communication. - Additional proficiency in Malay and Chinese will be considered an advantage. - Ability to promptly respond to customers’ inquiries with professionalism and accuracy.
Benefits & Perks
EPF, SOCSO, EIS, Medical
Company Information
Interview invitation from QANOVA HOLDING SDN BHD
If you're interested in this position, would you like to talk with our team members?