Hotel Operation Manager
Who we are
Essential information about our company, mission, and culture
Company Overview
Qanova Holdings Sdn Bhd is the holding company for the Qanova Group, a dynamic Malaysian hospitality leader founded by Jack Eng, specializing in hotel management, F&B, and expanding into health/investment, managing numerous hotels (like Jazz Hotel, Tien Hotel) across Penang and Malaysia, known for redefining guest experiences with unique properties and integrated services, aiming for continuous excellence and growth in Malaysia's tourism sector.
Mission
Our mission is to elevate hotel operations and guest experiences through innovative management and refined facility redesign.
Culture
- We create memorable guest experiences that go beyond accommodation, turning stays into lasting impressions. - We support the local community and tourism industry, contributing to Penang’s reputation as a world-class destination.
What You'll Do
JOB RESPONSIBILITY • Conduct regular operations team meeting • Ensure SOP implementation in all departments and check the same during routine operational checks. • Randomly inspecting the stores to check the stock in hand (quality, par stock levels, expiry etc) with the Housekeeping. • Inspecting all departments with their respective AMs/HEs for cleanliness, ambience, service readiness, staff grooming & hospitality culture. • Monitor the co-ordination between all departments for smooth & efficient operations. • Assessing and reviewing customer satisfaction and service recovery process. • Meet all operations supervisors or front office seniors to review & train the staff to upkeep the human capital. • Identifying staff learning needs and assisting with development. • Providing timely and constructive feedback to all direct reports as and when required either formally or informally. • Monitor and maintain operation & overhead cost to maintain maximum revenue to the organization. • Be available 24 hours a day to resolve any urgent problems or emergencies. • Analyze reservations entered on a daily basis to check rates sold and quality of reservations. • Any other reasonable requests made by management.
What We're Looking For
- Proficiency in English is required for guest and client communication. - Additional proficiency in Malay and Chinese will be considered an advantage. - At least have 3 years of experience in related fields.
Benefits & Perks
EPF, SOCSO, EIS, Medical
Company Information
Interview invitation from QANOVA HOLDING SDN BHD
If you're interested in this position, would you like to talk with our team members?