Reservation Agent - Sabre GDS
Who we are
Essential information about our company, mission, and culture
Company Overview
H.I.S. Global Business Inc. (MNLSSC) is the Manila Shared Services Center of H.I.S. Co., Ltd., one of Japan’s leading global travel organizations. We provide end-to-end back-office and operational support that enables H.I.S. offices worldwide to deliver seamless, reliable, and high-quality travel services to customers across the globe. MNLSSC supports the core travel and business operations of the H.I.S. Group, including: 1. Flight booking and ticketing support 2. Hotel reservations and accommodation management 3. Travel product administration and coordination 4. Customer service and client support 5. Sales, administrative, and operational back-end services What Makes Our Services Special? Our strength lies in combining global travel expertise with a centralized, process-driven support model. MNLSSC delivers: 1. Standardized, high-quality service aligned with H.I.S. global standards 2. Skilled professionals with strong travel industry knowledge 3. Efficient, technology-enabled processes that improve turnaround time 4. Reliable support across multiple markets and time zones By operating behind the scenes, MNLSSC helps the H.I.S. brand deliver smooth travel experiences while continuously enhancing operational excellence worldwide.
Mission
Vision: "To be the company of choice, recognized for excellence and trusted by clients and employees alike." Mission: Centralization: Streamline processes for efficiency. Standardization: Ensure consistent quality and performance. Automation: Leverage technology to optimize operations. Reach the Global Market: Expand and connect with markets worldwide.
Culture
Be young and hungry challengers! - As our company grows with new people, new projects, and new opportunities, we nurture and develop driven challengers who are eager to learn, grow, and excel. Your Growth and Well-Being is Our Priority! - We focus on our employees’ development and wellness by offering guidance, a caring workplace, and the tools they need to succeed both in their career and life. Work Life Balance! -We promote work-life balance by encouraging flexibility, respecting personal time, and fostering a supportive workplace where employees can grow both personally and professionally.
What You'll Do
Our Reservation Agents will be placed in the Air Groups Team through our client “H.I.S Canada Travel Inc” and are responsible for providing group and incentive travel services to a wide range of clients. We are looking for a Reservation Agent who will assist our clients and ensure that all aspects of their group bookings are completed accurately and efficiently. Key Duties and Responsibilities: 1. Responds to requests, prepares price quotations and proposals for domestic and international itineraries and processes bookings while considering all group specific details 2. Ensure client is informed of and represented in all terms and conditions before, during, and after the group air process including their pre-ticketing, policy, reporting, and security procedures 3. Confirm, process, and follow up with accounts payables and receivables to coordinate and complete the reconciliation process with Finance in order to provide customer with detailed and accurate reconciliation document 4. Maintains and promotes professional and courteous client relations by managing a prompt and accurate response to telephone and email communications 5. Accountable for entering data throughout the life of an event in the various technology tools such as Meetings, Project Management, Reservations and Time Tracking Technologies 6. Plan group travel effectively and efficiently through the established standards, and with meticulous attention to detail according to client provided parameters 7. Stay current with supplier and industry trends through attendance of team meetings and supplier onsite and offsite presentations 8. Works in conjunction with the Group air team to meet client defined meeting parameters and proactively escalating client, supplier, or program issues to management for timely resolution.
What We're Looking For
Qualifications: Minimum 4 years of recent working experience as a Group Reservations Agent. Fluency in French for business communication is a plus but not required. Must have hands on Sabre Experience, Amadeus is a plus Knowledgeable in airline terminology, codes, fare basis, airline rules and tariffs, airline passes, resource guides, books, and industry contacts. Exceptional communication skills: verbal, written, presentation and consultative skills. Strong domestic, trans border and international travel knowledge required. Ability to travel to client events, as required Advanced skills in Cvent and Microsoft Office Suite (including Excel) an asset Flexible in any schedule and willing to work onsite in Makati
Benefits & Perks
Hybrid Setup upon Regularization (3 days onsite, 2 days WFH) HMO Coverage Life Insurance Skill Allowances Punctuality Incentives Night Shift Allowance for Night Shift Employees Yearly Performance-Based Increase Monthly Celebrations Quarterly Engagement Activities
Company Information
Interview invitation from H.I.S GLOBAL BUSINESS INC.
If you're interested in this position, would you like to talk with our team members?