Customer Relationship Management Specialist

M and J Solutions Provider Inc

Philippines

Full Time

₱50,000 - ₱55,000/month

Who we are

Essential information about our company, mission, and culture

Company Overview

With award-winning expertise and experience, we are committed to driving your business forward. M and J Solutions Provider Inc. is an accredited agency by the Bureau of Immigration, Department of Labor and Employment (NCR Chapter), and the Philippine Retirement Authority. We are also proudly affiliated with several esteemed organizations, ensuring top-tier service for all your business needs.

Mission

At M and J Solutions Provider Inc., it is our mission to be your partner in business —wherever you may be in your journey. Our mission is to assist you in building your business from the ground up, and help it expand strategically when the right time comes.

Culture

Whether you’re a start-up that’s just beginning to blossom, or a well-established company looking for your next breakthrough in the industry, we are here to guide and provide you with a wide range of outsourced solutions that aim to make your everyday operations more effective so you can focus on the things that complete the big picture: your customers, employees, and your profit. Our main goal is to provide fast, high-quality, cost-efficient, and worry-free customer service that allows us to nurture the trust and loyalty of our clients.

What You'll Do

Key duties and responsibilities: o Design and execute CRM campaigns across platforms such as Email, SMS, and Viber, ensuring timely delivery and accurate segmentation. o Develop and execute customer journey flows, including onboarding, retention, re- engagement, and promotional campaigns. o Coordinate with internal teams to align CRM campaigns with product launches, promotions, and seasonal initiatives o Initiate CRM efforts tied to the ecommerce platform, including automated journeys and promotional messaging. o Own daily operations of the CRM platform (list management, workflows, automations, QA) to maximize feature utilization. o Coordinate with design and content teams for the production of campaign materials. o Partner with ecommerce and customer care teams to design journeys triggered by site behavior and service interactions (abandoned cart, post-purchase, service recovery) o Monitor and manage customer segments and audiences to ensure relevant communication and targeted messaging. o Maintain and update customer databases while ensuring data accuracy and proper segmentation. o Continuously test and roll out new CRM features (advanced segmentation, triggers, A/B tests, dynamic content) to improve performance. o Coordinate with third-party vendors, Data, and IT teams to ensure the proper maintenance, functionality, and optimization of customer engagement platforms. o Analyze customer engagement and campaign performance metrics to identify opportunities for improving retention and conversion. o Build regular dashboards or reports (weekly/monthly) on retention, repeat purchase, and campaign KPIs, and present key insights to the Digital and Brand teams o Assist in preparing reports on customer behavior, campaign results, and lifecycle performance.

What We're Looking For

2+ years of experience in CRM, digital marketing, or ecommerce marketing. Hands-on experience with at least one CRM or Marketing Automation Platform (Klaviyo, Braze,Hubspot, or similar) Experience running email/SMS campaigns end-to-end (segmentation, setup, QA, reporting) Bachelor's Degree in Marketing, Advertising, Business, or a related field. Proficiency in Excel and PowerPoint, with the ability to interpret data Strong communication skills and a proactive approach to learning and problem-solving. An enthusiastic team player with a keen interest in digital marketing trends and technologies. Familiarity with the Shopify ecommerce platform is beneficial but not required.

Benefits & Perks

You may level the 30% tax shield we currently offer, along with all standard benefits Life and Medical Insurance 50% discount on any company products