Customer Service Representative • Day Shift • HMO & Incentives
Who we are
Essential information about our company, mission, and culture
Company Overview
Founded in 2010, Transec is a boutique BPO company that does things differently. We don’t run massive operations where people get lost in the crowd. Instead, we work with clients who need lean, high-impact teams. This means every person on our team matters. Roles at Transec are often more dynamic, giving you the chance to build a broader skill set and take on meaningful work. We make sure our people have the space to contribute, learn, and be heard. We’re proudly based in the Philippines — consistently ranked as one of the best locations for world-class offshore talent. We’re always on the lookout for great people to join us at Transec. If you’re someone who wants to grow your skills and enjoys being part of a close-knit team, check out our current openings. We’d love to hear from you!
Mission
To help countless small to medium sized businesses achieve cost competitiveness, improve efficiency and grow rapidly with our ability to deliver results that matter.
Culture
At Transec, our core values are at the heart of everything we do. It shapes our decisions, represents our choices, and guides us towards our actions. Our values help us maintain a positive workplace and deliver our service promise to our clients.
What You'll Do
WHAT YOU’LL DO: - Assist customers via phone, email, and chat with product questions, orders, delivery updates, and general concerns (75% chat support). - Provide helpful, respectful, and solutions-focused customer support. - Accurately document customer interactions in our system. - Coordinate with internal teams to help resolve customer requests. - Follow up on pending concerns to ensure customers are assisted properly.
What We're Looking For
- Fresh graduates are encouraged to apply (no prior experience is required) - At least Senior High School completion. - Experience in retail, food service, hospitality, sales, or any customer-facing role is highly welcome. - Able to communicate clearly in English and Filipino.
Benefits & Perks
- Comprehensive HMO coverage - Performance incentives - Represent one of the top leading brands in PH - Non-toxic account with real work-life balance
Company Information
Interview invitation from Transec BPO Solutions Inc.
If you're interested in this position, would you like to talk with our team members?