Who we are
Inside Transec BPO Solutions Inc.
Company Overview
Founded in 2010, Transec is a boutique BPO company that does things differently. We don’t run massive operations where people get lost in the crowd. Instead, we work with clients who need lean, high-impact teams. This means every person on our team matters. Roles at Transec are often more dynamic, giving you the chance to build a broader skill set and take on meaningful work. We make sure our people have the space to contribute, learn, and be heard. We’re proudly based in the Philippines — consistently ranked as one of the best locations for world-class offshore talent. We’re always on the lookout for great people to join us at Transec. If you’re someone who wants to grow your skills and enjoys being part of a close-knit team, check out our current openings. We’d love to hear from you!
Mission
To help countless small to medium sized businesses achieve cost competitiveness, improve efficiency and grow rapidly with our ability to deliver results that matter.
Culture
At Transec, our core values are at the heart of everything we do. It shapes our decisions, represents our choices, and guides us towards our actions. Our values help us maintain a positive workplace and deliver our service promise to our clients.
Open Positions
Roles open right now
27 positions available
DAYSHIFT CSR • OPEN TO FRESH GRADS • LOCAL ACCOUNT
ESSENTIAL JOB FUNCTIONS - Assist customers via phone, email, and chat with product questions, orders, delivery updates, and general concerns. - Accurately log all customer interactions in the CRM (customer relationship management) system for proper documentation. - Efficiently and effectively identify concerns and provide the necessary solutions where applicable. - Coordinate with several branches and departments to resolve customer concerns and/or requests. - Ensure pending concerns are attended to in a timely manner and escalate as needed.
DATA ENTRY STAFF | BACK OFFICE SUPPORT | NON-VOICE
- Review and verify data from multiple sources to ensure accuracy - Encode, organize, and maintain information in standardized master files - Perform document reviews and resolve discrepancies efficiently - Identify recurring data issues and suggest process improvements
Customer Service Representative • Day Shift • HMO & Incentives
WHAT YOU’LL DO: - Assist customers via phone, email, and chat with product questions, orders, delivery updates, and general concerns (75% chat support). - Provide helpful, respectful, and solutions-focused customer support. - Accurately document customer interactions in our system. - Coordinate with internal teams to help resolve customer requests. - Follow up on pending concerns to ensure customers are assisted properly.
DATA ENTRY STAFF | BACK OFFICE SUPPORT | NON-VOICE
- Review and verify data from multiple sources to ensure accuracy - Encode, organize, and maintain information in standardized master files - Perform document reviews and resolve discrepancies efficiently - Identify recurring data issues and suggest process improvements
Customer Service Representative • Day Shift • HMO & Incentives
WHAT YOU’LL DO: - Assist customers via phone, email, and chat with product questions, orders, delivery updates, and general concerns (75% chat support). - Provide helpful, respectful, and solutions-focused customer support. - Accurately document customer interactions in our system. - Coordinate with internal teams to help resolve customer requests. - Follow up on pending concerns to ensure customers are assisted properly.