German Bilingual - Customer Service Representative
Job Description
Key Responsibilities: * Own and manage the end-to-end renewal process, ensuring every quarter the highest renewal rate and billings. * Quote all renewals assigned within the Q and Q+1 according to pricing and renewal options policy * Identify correct points of contact (commercial and account payable) and proactively engage with customers (via email campaign, phone calls, team meetings) before contract expiration to discuss renewal options, address issues raised by customers and educate them on features available * Partner with Account Owners, Support, and AR teams to resolve customer concerns and facilitate smooth renewals. * Generate additional billings via longer subscription period renewals and give up-selling opportunities to Account owners to maximize customer value. * Track and manage renewal pipeline, ensuring timely follow-ups and accurate forecasting. * Analyze customer usage data and feedback to drive data-informed renewal conversations. * Maintain CRM records and renewal documentation to ensure accuracy and compliance.
Requirements
1) 2-3 years experience as a German Bilingual - Customer Service Representative
Benefits & Perks
Health Insurance, Paid Time-Off, and on-the-spot hiring.
About us
Essential information about our company, mission, and culture
Company Overview
a global business and technology partner specializing in AI-driven digital transformation, offering services like automation, experience engineering, and intelligent solutions to help companies modernize operations and boost efficiency, with a focus on integrating human expertise with AI for scalable, secure, and data-driven growth.
Mission
iOPEX aims to help enterprises transform their business operations by integrating AI and automation, allowing them to: Optimize Costs: Achieve sustainable cost recovery and reduction in operational expenditures. Enhance Experience: Improve customer satisfaction (CX) and loyalty through smarter, faster, and more reliable service. Drive Transformation: Enable rapid digital transformation without long, complex, or costly implementation cycles.
Culture
OPEX's work culture is described as supportive and growth-focused, emphasizing learning, collaboration, and positive environments.
Company Information
Interview invitation from iOPEX Technologies, Inc.
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