Technical Sales Representative

We are seeking a versatile Technical Support / Customer Support associate to provide world-class assistance to our international customer base. In this role, you will be the primary point of contact for a range of needs from pre-sales inquiries to subscription and order management. The ideal candidate blend technical aptitude with a "customer-first" mindset, taking full ownership of issues until they are resolved. You will handle multi-channel support (Voice & Chat), ensuring a seamless experience across the entire customer lifecycle. Key Responsibilities: I. Customer Experience and Order Management End to End Support: Act as the primary lead for international customer inquiries via phone and chat. Account & Sales Support: Manage the full order lifecycle, including pre-sales consultations, subscription management, invoice processing, and refund requests. Sales Conversion: Use product expertise to highlight features and promote the product, converting inquiries into sales opportunities. Case ownership: Monitor and follow up on open cases, providing consistent updates to customers until a resolution is achieved. Documentation: Maintain precise, detailed records of all interactions within the CRM/ticketing system in accordance with company protocols. II. Technical Troubleshooting Hardware & Software Support: Candidates should have a basic understanding of camera hardware, application installation, and system setup. Connectivity & Networking: Basic Knowledge of home WI-FI setups, including how to help customers connect devices to a wireless network and assist with account or password configurations. Escalation Management: Efficiently triage complex technical cases to Level-2 engineering or specialized customer care teams across global locations. Work Setup: Full work on-site at BGC, Taguig, Work Schedule: Can be Dayshift or Graveyard Shift (Shifting Schedule)

Experience: Proven track record in international customer support (Voice and Chat) for consumer technology products in a sales environment. Technical Proficiency: Basic understanding of hardware setup, software installation, and networking concepts. Communication: Exceptional verbal and written English communication skills, with the ability to explain technical concepts to non-technical users. Soft Skills: Strong sense of accountability, multitasking abilities, and a proactive approach to problem-solving.

iOPEX benefits include standard perks like HMO, performance bonuses, paid time off, and health insurance