Key Account Manager

Cartrack

Poblacion, Makati

Full Time

Who we are

Essential information about our company, mission, and culture

Company Overview

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Post Fitment Support Specialist to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Mission

Cartrack's mission statement is to drive smarter and safer mobility by empowering businesses with cutting-edge fleet management and telematics solutions. They aim to help businesses optimize operations, enhance driver safety, and achieve sustainable growth through actionable data and world-class technology.

Culture

Cartrack's culture is characterized by a strong focus on customer service, transparency, and innovation. The company values the needs and requirements of its customers, ensuring that their platforms and customer care are designed to meet these needs. Cartrack's employees are encouraged to build relationships with customers and partners, fostering a culture of accountability and continuous learning. The company's vision is to drive smarter and safer mobility by empowering businesses with cutting-edge fleet management and telematics solutions.

What You'll Do

Responsibility: Build strong relationships with decision makers/fleet managers/system users and manage of all services related to Key Accounts Establish good rapport and trust though proactive engagement Understanding client needs and identifying new business opportunities for upselling Resolve customers enquiries or issues from all channels, and ensure proper follow-up to the final resolution within the stipulated time frame Coordinate with internal teams to deliver solutions that meet client's objectives Identify and implement new strategies for increasing customer satisfaction, loyalty and retention by going above and beyond expectation Prepare regular reports of progress and forecasts to internal and external stakeholders Requirements: Diploma/Bachelor's degree in any field or course or equivalent industry experience With minimum 2 years customer service experience, aftersales or account management/ handling existing B2B clients Proficient in English Excellent communication and interpersonal skills Tech-savvy and computer literate Team player with a high level of energy and able to work independently Willing to work onsite in Poblacion, Makati City and can-do fieldwork around Metro Manila and nearby areas.