Customer Care Representative

Cartrack

Poblacion, Makati

Full Time

Who we are

Essential information about our company, mission, and culture

Company Overview

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Post Fitment Support Specialist to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Mission

Cartrack's mission statement is to drive smarter and safer mobility by empowering businesses with cutting-edge fleet management and telematics solutions. They aim to help businesses optimize operations, enhance driver safety, and achieve sustainable growth through actionable data and world-class technology.

Culture

Cartrack's culture is characterized by a strong focus on customer service, transparency, and innovation. The company values the needs and requirements of its customers, ensuring that their platforms and customer care are designed to meet these needs. Cartrack's employees are encouraged to build relationships with customers and partners, fostering a culture of accountability and continuous learning. The company's vision is to drive smarter and safer mobility by empowering businesses with cutting-edge fleet management and telematics solutions.

What You'll Do

Responsibility: Maintaining a positive, empathetic, and professional attitude toward customers always. Explain the different applications on our platform to customers and enhance Cartrack’s position as the technology partner of choice. Train customers on how to derive the most value from our Software-as-a-Service platform. Ensure customer satisfaction and provide professional customer support. Acknowledge and resolve customer complaints, whilst ensuring they are always in the loop. Responding promptly to customer inquiries and communicating with customers through various channels. Providing feedback on the efficiency of the customer service process. Identify opportunities to sell additional services and or Cartrack software applications to clients. Compile daily efficiency and productivity reports. Requirements: Diploma/Bachelor Degree in any field with outstanding academic performance or equivalent industry experience Experience in customer service Proficient in English Tech-savvy and computer literate Excellent communication and interpersonal skills Hands-on and a positive attitude Team player with a high level of energy and able to work independently. Amenable to working a day-shift schedule Willing to report on-site in Poblacion, Makati City