Customer Support Representative
Tentang kami
Informasi penting tentang perusahaan, misi, dan budaya kami
Gambaran Perusahaan
RevComm is a Unicorn SaaS startup headquartered in Japan, with global office in Indonesia. Recognized by renowned entities such as Forbes and Meritech Capital as one of the top 50 AI companies in the world, RevComm is the only company from Asia to make the list. The company offers innovative solutions for business communication, including "MiiTel," an IP-phone powered by a Revenue Intelligence Platform to enhance sales and customer service operations. At its core, RevComm focuses on creating new ways to communicate and drive innovation worldwide.
Misi
Reinventing communication to create a society where people think of others. To create a prosperous society where "true communication" is shared and understood by all. That's the worldview we want to create. There are different forms of communication in the world: person to person, person to community, company to community, language to non-language. We define "communication in its truest sense" as not only conveying information, but also arousing emotions, shaking emotions, and attracting sensitivities. Through our business activities, we create a society where people's sensitivities resonate with one another.
Budaya
Our guiding principles for rapid learning, building trust, and maximizing results. Never hesitate. Move fast. Never stop. Ask why. Never settle. Raise the bar. Never stand by. Drive improvement. Never work alone. Trust the team.
Deskripsi Pekerjaan
Key Responsibilities -Respond and monitor customer inquiries across multiple channels (email, chat, phone, ticketing) troubleshooting, and technical guidance. -Proactively, diagnose and resolve technical issues, escalating complex cases to the appropriate teams when necessary. -Create and maintain user-friendly documentation, including FAQs, guides, and knowledge base articles. -Organize and manage community forums to drive engagement, increase product knowledge, and strengthen customer relationships. -Collaborate with cross-functional teams to improve customer experience and product adoption. -Ensure adherence to service level agreements (SLAs) by prioritizing and managing support tickets effectively. -Stay updated on product knowledge, system enhancements, and industry trends.
Persyaratan
Requirements -Strong interpersonal and communication skills, with the ability to explain technical concepts clearly. -Proficiency in English with excellent written and verbal communication skills. -Experience in customer support, technical support, IT support, and community management roles. -Experience working with SaaS (Software as a Service) & VOIP or similar communication platforms is highly preferred. -Strong analytical thinking and problem-solving skills with attention to detail and solution-oriented attitude. -Experience using CRM or helpdesk tools (e.g., Zendesk, Freshdesk, HubSpot) is a plus. -Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. -Willingness to work in shifts, including weekends and national/public holidays.
Tunjangan & Fasilitas
1. Festive Allowance (THR): 1 x Basic Salary, paid on Eid al-Fitr 2. BPJS Health: Based on government regulations 3. BPJS Manpower: Based on government regulations 4. Bonus: According to achievement & performance 5. Salary Revision: According to achievement & performance 6. Annual Leave: 12 Days / Year *prorated basis for working service below a year 7. Private Health Insurance: Provided after probation 8. Hybrid Work: Work From Home and Office work hybrid
Informasi Perusahaan
Undangan wawancara dari PT RevComm APAC Indoensia
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