Who we are
The crew behind Pure Form
Company Overview
At Pure Form®, we believe wellness is best nurtured through simplicity, intentionality, and integrity. Our guiding philosophy — supplement the good — is not just a statement, but a standard we uphold in every dimension of what we do. In our products: We design formulations with precision and clarity, drawing only from science-backed ingredients that serve a true purpose. Every capsule reflects our promise: no excess, no distractions — only what the body genuinely needs. In our culture: We recognize that every individual brings unique strengths. By cultivating and refining these talents, we create an environment where people are empowered to do their best work and flourish both personally and professionally. In our company: We have built our foundations with care, setting the stage for a scalable global brand. To us, supplementing the good also means establishing the right structures and environments that allow both the business and its people to thrive. From ranking among the top online wellness brands to partnering with trusted global retailers, our journey is guided by a singular mission: to make health simple, intentional, and accessible — for all. Because when you supplement the good, you open the way for more of it to grow.
Mission
Pure Form was created to cut through the noise in wellness. There were too many promises and not enough that truly worked. By stripping away the unnecessary, Pure Form makes supplements that are simple, effective, and easy to fit into everyday life.
Culture
In our culture: We recognize that every individual brings unique strengths. By cultivating and refining these talents, we create an environment where people are empowered to do their best work and flourish both personally and professionally.
What You'll Do
What the role involves
About Us: Pure Form was created to cut through the noise in wellness. There were too many promises and not enough that truly worked. By stripping away the unnecessary, Pure Form makes supplements that are simple, effective, and easy to fit into everyday life. Position Title: Wellness Support Specialist Type: Full-time Location: 95% Remote with some on-site work Hours: Flexible schedule Key Responsibilities Customer Interaction: Respond promptly to customer inquiries via online chat and email. Provide accurate and knowledgeable information about PureForm products, services, and policies. Address and resolve customer concerns professionally and in a timely manner by coordinating with the Customer Service/Operations team. Assist customers with placing orders, tracking shipments, and processing returns. Sales & Technical Support: Guide customers in making informed purchasing decisions that meet their needs. Share serving suggestions, offer guidance on product use, and highlight contraindications when necessary. Escalate complex technical concerns to higher-level support if needed. Upsell or cross-sell PureForm products and services when appropriate. Record Keeping: Maintain organized, detailed records of customer interactions and transactions. Document frequently reported issues and customer feedback for improvement purposes. Team Collaboration: Work closely with other support team members to ensure customer satisfaction. Participate in team meetings and training sessions to stay updated on company offerings and standard practices. Quality Assurance: Follow company guidelines to ensure consistent and high-quality service. Consistently achieve designated Key Performance Indicators (KPIs) for customer satisfaction, response time, and quality metrics Participate in regular performance reviews to maintain service excellence Continuous Improvement: Provide constructive feedback to management regarding recurring issues and enhancements to the customer support process.
What We're Looking For
You might be a fit if…
Requirements Must be based in Malaysia Must be fluent in Mandarin/ Malay, both written and verbal Background in Medical or Health Sciences (e.g., Nursing, Physical Therapy, Occupational Therapy, Medical Technology / Laboratory Science) Possess strong English communication skills, both written and verbal Licensed healthcare professional preferred but not required Open to candidates from related fields aligned with health and wellness Demonstrated expertise and professionalism in wellness and health support
Benefits & Perks
What you get
Flexible Schedule International Travel Incentives