Service Engineer – Be the Problem Solver Behind the Lab Tech
Our business overview
RainPhil Inc., was established and incorporated in July 2000. Our company is one of the trusted suppliers for Laboratory Equipment Apparatus for Biomedical and Life Science use in the Philippines. RainPhil Inc., is committed in supplying top of the line and innovative instruments such as Beckman Coulter, Waters, and Carl Zeiss with the resolute dedication to quality of the instruments and quality of service the company has provided since. This is to assure the diverse needs of researchers across the Philippines.
Our purpose
At RainPhil, customer satisfaction is at the core of everything we do. We strive to be a trusted solution provider in biomedical and life science research instruments, ensuring that our clients receive reliable and efficient equipment that supports their vital work.
Our culture
RainPhil Inc. fosters a collaborative and positive work environment. Employees have noted that the staff is friendly and the workplace atmosphere is uplifting, contributing to increased productivity and job satisfaction. The company emphasizes health and safety, corporate social responsibility, and strong work ethics
As a new team member
Qualifications: - Graduate of BS Engineering, Electronics/Electrical or equivalent. - At least 1 year progressive experience as Service/Maintenance Engineer. - Effective communication and interpersonal skills. - Ability to work independently and collaboratively in fast-paced environment. - Ideal with professional Driver’s License. - Certified Engineer. - Knowledgeable in handling Laboratory equipment is an advantage. - Can start ASAP and can be assigned in Iloilo City. Tasks & Responsibilities: - Provide on-site installation, validation and commissioning of instruments. - Responsible in delivery, installation, troubleshooting, maintenance and repair on designated equipment. - Completing Preventative Maintenance, both hardware and software, and field modifications. - Ordering and managing repair parts cycle times. - Interface with cross functional work teams such as field applications, customer support/services, product management, manufacturing and marketing/sales. - Maintaining daily communications with customers to ensure resolution and proper follow-up. - Timely complete and submit all required paperwork. - Utilizing the escalation process to resolve customer service delivery issues. - Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales. - Communicate with the customer to ensure satisfaction and implement any necessary corrective actions. - Perform other duties that may be assigned by the management in relation to the service activities of the company.