Drive Connections, Build Relationships as Our Account Manager (Telco)
Our business overview
Founded in 2013, BlackFiber Communications Corporation is a trusted Internet Service Provider delivering reliable dedicated leased line fiber internet, redundant solutions, and 24/7 support. Guided by our core principles of reliability, redundancy, and exceptional customer service, we minimize downtime and ensure seamless operations to drive your business success.
Our purpose
BlackFiber is an agile partner that attends to vital corporate needs. It provides seamless connection and IT solutions to give businesses a profitable edge and propels them to meet or even exceed their company goals as our dedication to our esteemed clients. Our mission is to provide quality services to all our clients through our commitment to excellence and customer satisfaction.
Our culture
We provide dedicated leased line fiber internet connectivity to SMEs and large enterprises, backed by personalized account management and 24/7 support to ensure rapid responses and superior SLA performance. We offer corporate network solutions, including consultation, design, management, in-building systems, and wireless LAN/WAN, as well as commercial electrical and specialized auxiliary services. Our work environment is supportive and laid-back, where dedication and hard work are genuinely recognized and appreciated. We aim to create a workplace culture that motivates our team and makes them excited to come back each day.
As a new team member
The Account Manager will be assigned in a company that focuses on providing Internet Services offering a premium connectivity to clients with dedicated account management and a reliable 24/7 contact center offering a faster turnaround time and a high Service Level Agreement. Job Responsibilities: - Serve as the lead point of contact for all customer account management matters. - Build and maintain strong, long-lasting client relationships. - Negotiate contracts and close agreements to maximize profits. - Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors. - Ensure the timely and successful delivery of our solutions according to customer needs and objectives. - Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders. - Develop new business with existing clients and/or identify areas of improvement to meet sales quotas. - Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts). - Prepare reports on account status. Qualifications: - Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or other relevant role. - Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level. - Experience delivering client-focused solutions to customer needs. - Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail. - Excellent listening, negotiation and presentation abilities. - Strong verbal and written communication skills. - BA/BS degree in Business Administration, Sales or relevant field. - Willing to work on site and on field if necessary.